Returns:

We offer returns only on unopened and unused items within 10 business days of order arrival. To initiate a return or exchange, please contact us via phone at (888) 299-7525 or by email at info@pureshaka.com.

Conditions for Returns:

• Items must be in their original packaging, unopened, and unused.
• Proof of purchase must be provided.

Process for Returns:

• Ship the item back to us using a trackable shipping method. Customers are responsible for return shipping costs unless stated otherwise by our customer service team.

Refunds (if applicable):

Once your return is received and inspected, we will contact you by phone or email to notify you of the receipt and approval or rejection of your refund.

• Approval: If approved, your refund will be processed with a 15% return fee, and shipping costs are non-refundable. A credit will automatically be applied to your original method of payment within a certain number of days.
• Rejection: If your return is rejected, the order will be reshipped back to you.

Exchanges (if applicable):

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us via phone or email.

Non-Returnable Items:

• Perishable goods (e.g., food, flowers).
• Personal care items.
• Gift cards.

Damaged or Defective Items:

If you receive a defective or damaged item, please contact us within 48 hours of receipt to arrange for a replacement or refund.

Sale Items:

Only regular-priced items may be refunded. Sale items are non-refundable.

Late or Missing Refunds:

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company; it may take some time (3–7 business days) before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and still have not received your refund, please contact us at info@pureshaka.com.

Pickup Orders

When choosing the Pickup option at checkout, please note the following terms and conditions:

• Pickup Window: All pickup orders must be collected within 5 calendar days of purchase.
• Required at Pickup: Customers must present a valid government-issued photo ID and the order confirmation number to receive their items.
• Uncollected Orders: Any order not picked up within the 5-day window will be automatically canceled and forfeited. Payment will not be refunded or credited, and the products will be returned to inventory.
• No Refunds/Exchanges: Pickup orders are considered final sale. Once placed, they cannot be canceled, refunded, or transferred to another person without prior written authorization from Pure Shaka.
• Responsibility: It is the customer’s responsibility to ensure timely collection. Pure Shaka is not liable for delays due to personal schedules, travel, or other circumstances preventing pickup.

Return Address:

Returns should be sent to the following address:

2604 Kirkwood Hwy,
Suite C, Wilmington DE
19805

Contact Information:

For more information or any questions regarding returns and exchanges, please contact us at:

• Email: info@pureshaka.com
• Phone: (888) 299-7525